GUEST Mission Statement

Guidelines for Unified Excellence in Service Training 


“GUEST is the internationally acknowledged training programme designed to cultivate and promote Excellence of Service in Luxury Hospitality Industries.

The mission of the GUEST program is to provide assured standards of exceptional quality training in luxury hospitality services worldwide, meeting both maritime regulatory requirements and being fully recognised in related industries ashore.

The accredited GUEST training offers on-going support and is instrumental in creating confident, highly effective and fully engaged professionals, resulting in increased job satisfaction for individuals and reduction in costs and risks to employers, benefiting from a higher return of investment in their staff.”