For the first time Interior Yacht crew have an opportunity to follow a defined and formal progressive career path. 

Joey Meen is the Director of Training and Certification for the PYA.
 
With over 28 years of hands on experience with the training needs of yacht crew, starting her career in yachting in 1990 running an RYA school in the UK before arriving in France in 2002 to work in the training department at Freedom Yachting in Antibes for a further 3 years before setting up her own business ASKJOEY in 2005.
 
Joey has been involved on the front line of the yacht training regulations since 2004 on the MCA Yacht Qualification Panel, part of the IAMI Small Craft working group and heads the Continuous Professional Development Workgroup for the PYA. Joey is actively involved with representing the “crew” on all aspects of future training and regulatory standards.
   
Having been a major part of the initial consultation group with development of the RYA Personal Watercraft Safety Course for superyachts in 2004, and then the PYA/RYA Superyacht Tender Operations Course in 2015; Joey is well versed in creating the learning platforms and implementing training requirements from listening to the feedback from crew on gaps in the current training provision.
 
Joey took the lead on the GUEST initiative in 2010 and is committed to be the continuous backbone of the project. And continues to managing the administration and marketing of GUEST, and working with the workgroup of trainers, professionals and crew to ensure that the value and standards of the GUEST Program are upheld and maintained for the future of training in the Interior Department.
       
Joey offers continuous advice and guidance with the regulations for crew, and works closely with MCA, RYA and PYA on behalf of Deck, Engineering & now Interior training structures and career planning.

  
 “GUEST has now unified training provisions and approaches, while ensuring a comprehensive and bespoke career structure for those working in Superyacht Interior Departments”
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The need for a standard ....... 

by  Joey Meen 
Interior yacht crew play a vital & fundamental role as the front line to owners and guests. They ensure that the expected high end service and hospitality needs are met and enjoyed on board. Deck and Engineering Crew benefit from a clearly defined route to training and certification and until now, there has been no such structure or formal training for Interior Crew. In addition, the training that did exist varied widely in both scope and objectives. The PYA, the professional body for yacht crew, has consulted with the yachting industry to establish a clear career path for Interior Crew, creating an industry standard of Guidelines for Unified Excellence in Service Training, GUEST, which now unify these different approaches.
 
The Impact of GUEST
It is the first time that Interior Yacht crew has had an opportunity to follow a defined and formal progressive career path. The benefits of bespoke training make onboard duties and hospitality service easier to deliver due to increased practical knowledge and greater confidence. This training will produce a more professional crew member who is better equipped to meet the expectations and demands of the owners – on any yacht. This training is not mandatory, yet by introducing an “Industry Standard” for training providers to use as a common base line, it will better serve the needs of the owner’s expectations onboard.

For those pursuing a career as Interior Yacht Crew, the GUEST structure provides a balance of work experience with formal training; Time spent with guests onboard combined with qualifications achieved at Introductory level and Advanced level, leading on to a Managerial level; establishing a comprehensive industry standard for Professional Interior Crew. Interior crew can now benefit from a clearly defined training route, leading to an industry recognised PYA Certificate of Competence.
 
Consultation & Development
PYA worked with a large international group of industry professionals to create these guidelines. The workgroup included Captains, Chief Stewardesses and Stewards, Sommeliers, Charter Agents, Training Providers and the PYA’s own Continuous Professional Development Workgroup. It is this team who identified and developed a comprehensive, unified and bespoke career structure for training and certification for those working in Superyacht interior departments.
 
GUEST Training Standards
The GUEST certification system is modular in structure. Training objectives with syllabus outlines for each individual module are defined in the Guidelines. These Guidelines are just a benchmark allowing each Training Provider to adapt their own courses to include the minimum standards of training expected by the yachting industry. This ensures a unified, comprehensive & bespoke training for each student. Individual Training Providers retain the right and freedom to design and deliver their own style and brand courses that include these minimum standards. Any Training Provider that meets the requirements will be able to apply for accreditation to issue PYA GUEST endorsed certificates. Through audits, PYA monitor the training standards being delivered to ensure that what is being taught follows the standards in the GUEST Guidelines.
 
Continuous Development
To ensure that GUEST reflects what happens in practice and most importantly maintains its focus on what owners and guests expect, PYA is committed to continuously developing this scheme. The GUEST Guidelines will therefore be under constant review, and will inevitably change and evolve to suit the needs of the sector as demands and trends change.
  
 
GUEST Mission Statement

  
GUEST Trainers meeting Monaco 2013 - the year we launched !